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Email response time
Name: Email response time
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A one hour email response time will meet the expectations of 89 percent of your customers. Companies aiming for world-class customer service should respond within 15 minutes or less. The study looked at response time expectations by age. What is the rule for how fast you should be responding to your business e-mails? The short answer: As soon as you can. The long answer: It is obvious that. Customer expectations vary as to how quickly they should receive a response. Forrester Research found that 41 percent of consumers expect an email response within six hours.
According to research, the average response time is 12 hours. In this The total time it took to respond to emails during a selected time period. A small portion of emails that were answered one week or later skewed the results and bloated the average email response time. More than 70% of people expected a response from coworkers within four hours. The expectation is accelerating. Toister Performance Solutions, which helps organizations with customer service, does an annual survey on how swiftly customers expect businesses to respond to their emails.
Text, social media and email response time is SHRINKING before our eyes. What was a quick response a few years ago is a SLOW response now. So what are. E-mail Response Time Matters! What is the rule for how fast you should be responding to e-mails? The short answer: As soon as you can. The long answer: It is. Five business days is the standard business letter response time. Postal mail can take two to three days or longer to reach even a local client. Time To Reply Is An Email Response Time Tracking Software. Works with o, Gsuite, MS Exchange, IMAP, Mimecast. 14 Day Free Trial. No Credit Card.